Scigrip, which makes adhesives, has achieved the International Organisation for Standardisation (ISO) 9001:2015 quality management system.
The transition from the ISO 9001:2008 to the 2015 version took 10 months to implement, the company said.
‘The ISO 9001:2015 standard demonstrates Scigrip’s commitment to our customers’ successes as well as our dedication to making our own organisation more efficient,’ said Tim Johnson, Scigrip’s European sales and marketing manager. ‘The company is proud to be recognised for delivering the highest level customer satisfaction through effective quality procedures.’
The auditors also made note to the introduction of Scigrip’s on-line customer satisfaction survey and the focus on customers’ feedback with a 98% positive response rate.
This story is reprinted from material from Scigrip, with editorial changes made by Materials Today. The views expressed in this article do not necessarily represent those of Elsevier.
